Saturday, November 16, 2019
Effects Of Concentration On The Absorbance Values
Effects Of Concentration On The Absorbance Values Abstract: A 0.2100 M stock solution of cobalt (II) chloride hexahydrate was analyzed using UV-Vis spectroscopy. A series of dilutions of the stock solution were made to analyze the effects of concentration on the absorbance values of cobalt (II) chloride hexahydrate using the UV-Vis spectrophotometer. The copper (II) chloride hexahydrate was found to have the highest absorbance value at an average wavelength of 511.02 nm. The average molar extinction coefficient for copper (II) chloride hexahydrate was found to be 4.5172. Spectroscopic analyses of dilutions of the stock solution were used to create a calibration curve of absorbance versus concentration of the cobalt chloride hexahydrate solution. A solution of unknown concentration was analyzed using the UV-Vis spectrophotometer. The calibration curve was used to determine that the unknown had a concentration of 0.1250 M. Introduction: Ultraviolet/Visible (UV-Vis) spectroscopy analyzes electronic transitions between atoms and molecules. Spectra are produced when electrons in molecules or atoms move from one electronic energy level to another of higher energy. In doing so, the absorbed energy is equal to the difference between to the two levels. Compounds that absorb light in the visible region are colored. Compounds that absorb light only in the ultraviolet region are colorless. Inside a UV-Vis spectrophotometer there are usually two light sources, a tungsten lamp for the visible region (380-800 nm) and a deuterium lamp for the ultraviolet region (10-380 nm). The light source produces a white light ray which contains all wavelengths (all colors). The light ray directed to a monochromator by a mirror. The monochromator is used to separate light into specific wavelengths. Each wavelength corresponds to a different color. The instrument scans through the UV-Vis spectrum, sending different wavelengths of light through the sample. A single wavelength passes into the modulator, which consist of a rotor with mirrors that splits the light into two beams. One beam passes through the sample cell, while the other passes through the reference cell. Both sample and reference beams are redirected by mirrors into a detector. The detector compares their intensities of the two beams and sends a signal to the computer that controls the instrument. The signal is defined as abs orbance, which is a measurement of how much light is being absorbed by the sample at that particular wavelength. The Beer-Lambert law states that absorbance (A) is proportional to concentration of the absorbing species and path length of the medium over a certain time: In equation 1, is the molar extinction coefficient and has units of, the path length of the medium or L, is reassured in centimeters or cm and the concentration of the absorbing species has units of molarity or M. In this experiment a solution of cobalt (II) chloride hexahydrate was analyzed using UV-Vis absorption spectroscopy. The purpose of this experiment is to create a calibration curve of absorbance versus concentration by making series of dilutions of cobalt (II) chloride hexahydrate. The calibration curve will then be used to determine the concentration of an unknown sample. The molar extinction coefficient for cobalt (II) chloride hexahydrate will also be determined using the absorption at the concentrations of each dilution. Experimental Procedure: Using the analytical balance, 2.5072 g of cobalt (II) chloride hexahydrate were weighed and placed into a 50 mL beaker. The purple solid was dissolved inside the beaker using 15 mL of distilled water. The purple liquid was then transferred to a 50 mL volumetric flask with the aid of a funnel. The beaker was then rinsed with another 15 mL portion of distilled water to collect any remaining cobalt (II) chloride hexahydrate left behind and then was transferred to the 50 mL volumetric flask using the same funnel. Additional 20 mL of distilled water were added to the 50 mL volumetric flask to create the stock solution of cobalt (II) chloride hexahydrate. Dilutions of the stock solution were made by transferring 2, 4, 6 and 8 mL of the stock solutions to four labeled 10 mL volumetric flasks. Distilled water was added to fill each flask to the line. The absorbance for each solution was calculated using spectrophotometer. Before any samples were analyzed, a sample containing just water was used to blank the instrument. A quartz cuvette was filled with distilled water and covered. The blank sample was placed in the sample holder in the back of the spectrophotometer. Using the program, the spectrophotometer parameters were set to scan the sample from 650 nm to3 90 nm. The program was also designed to automatically let the user know which sample to place next into the sample holder. After the blank sample was analyzed, the cuvette was rinsed with distilled water first and then with a small portion of the stock solution. The cuvette was then filled with a portion of the stock solution, covered and analyzed using the spectrophotometer. This procedure was repeated for all dilutions. After each analysis, the cuvette was first rinsed with distilled water and then rinsed with a small portion of the following sample. Results: In order to analyze the sample using the spectrophotometer, the compound needs to be present in the aqueous form. The copper (II) chloride hexahydrate appeared purple as a solid. After the 2.507 grams of copper (II) chloride hexahydrate were dissolved in 50 mL of distilled water, the compounds color changed from a dark purple to a pink colored solution. The concentration of the copper (II) chloride hexahydrate stock solution was found using the molecular weight of the compound, the amount of compound used and the amount of distilled water used to dissolve it. Table #1 shows the how the concentration of the copper (II) chloride hexahydrate stock solution was found. When the dilutions were made by taking 8, 6, 4 and 2 mL of the stock solution, the concentration of each dilution decreased proportionally to the amount of stock being added. The intensity of the pink color of each dilution also decreased as the amount of milliliters of distilled water increased. Table # 2 shows how the concentration for each dilution of the stock solution was calculated. The software was programmed to analyze the solutions in the following order, the blank sample, the stock solution (0.2100 M), the 0.1680 M dilution, the 0.1260 M dilution, the 0.0840 M dilution and 0.0420 M dilution. All samples were analyzed in the spectrophotometer, by using quartz cuvettes. The blank sample had no visual results as expected. When the 0.2100 M stock solution was analyzed by the spectrophotometer, the computers monitor displayed the formation of a graph starting at 650.00 nm on the x-axis and 0.00 Absorbance on the y-axis. After the graph passed 580.00 nm, the graphs absorbance values started to increase exponentially. The maximum absorbance value was recorded at 0.9993 and it occurred at maximum wavelength of 511.34 nm. After the was passed, the graphs absorbance values started to exponentially decreased until the graph reached 420.00 nm, after 420.00 nm the graphs absorbance values displayed a slightly constant pattern until the end of the graph at 380.00 nm. Similar results were observed for all the dilutions. The 0.16800 M dilution analysis showed a maximum wavelength of 510.92 nm and a maximum absorbance value of 0.7266. The 0.12600 M dilution analysis showed a maximum wavelength of 511.11 nm and a maximum absorbance value of 0.5703. The 0.0840 M dilution analysis showed a maximum wavelength of 510.98 nm and a maximum absorbance value of 0.4024. The 0.0420 M dilution analysis showed a maximum wavelength 510.75 nm and a maximum absorbance value of 0.1758. Table # 3 summarizes all the maximum wavelengths and absorbance values for the stock solutions and all its dilutions. Figure # 1 (appendix-pg 14) illustrates the graph for each solution. Using the data from table # 3, a calibration curve of absorbance versus concentration can be created. Figure # 2, the calibration curve can be found in the appendix section, page 13. The molar extinction coefficient for copper (II) chloride hexahydrate can be found using data found in Table # 3 and the Beer-Lambert law. By algebraically manipulating the Beer-Lambert equation (A = ÃŽ µ * L *c), the molar extinction coefficient (ÃŽ µ) for copper (II) chloride hexahydrate can be determined by: ÃŽ µ = A / L*c. The molar extinction coefficient for all the solutions can be found in Table # 4. The average molar extinction coefficient for copper (II) chloride hexahydrate was found to be 30445. A solution of unknown concentration was analyzed using the spectrophotometer following the same procedure as all other solutions. The solution of unknown concentration was found to have a maximum wavelength of 511.49 nm and a maximum absorbance value of 0.5715. The concentration of the unknown sample was determined using the equation of the line found on the calibration curve (page 13-Appendix). The unknowns absorbance value of 0.5715 was used as the y-value and the equation was solved for its correspondent x-value or concentration. The unknowns concentration was found to be 0.80 M. Table # 5 shows how the equation of the line from the calibration curve was used to determine the concentration of the unknown. Figure # 3 in the appendix section-pg 14, is a graph of all the solutions tested. In figure # 3, the unknown is easier to identify because the graph is in a landscape format and the x-axis increases by a factor of 20 nm as opposed to a factor of 50 nm in Figure # 1. Conclusion: The spectroscopic analysis of copper (II) chloride hexahydrate made the students familiar with operating a spectrophotometer. Dilutions to a stock solution of copper (II) chloride hexahydrate were made to examine how different concentrations of the compound affected the absorbance values of each sample. The copper (II) chloride hexahydrate was found to have the highest absorbance value at an average wavelength of 511.02 nm. A calibration curve for the concentration versus absorbance of copper (II) chloride hexahydrate was created using the data obtained from stock solution and dilutions using the spectrophotometer. A unknown sample was found to have a concentration of 0.1250 M. The concentration of the unknown was determined by using the calibration curve along with the data obtained from the spectrophotometer. The average molar extinction coefficient for copper (II) chloride hexahydrate was found to be 4.5172. The value for the molar extinction coefficient was determined using the t heory behind Beer-Lambert law and maximum absorbance values from the spectrophotometer. Discussion A different approach to determine the concentration of the unknown involves using the average molar extinction coefficient for copper (II) chloride hexahydrate found in table # 4. By algebraically manipulating the Beer-Lambert equation a formula for concentration can be derived: c = http://www.800mainstreet.com/elsp/Elsp.html
Wednesday, November 13, 2019
Prohibition Essay example -- essays research papers
                                   English III Honors P. 1 Mrs. Robinson 4 May 2004 â€Å"Prohibition: The Noble Experiment†     â€Å"Prohibition, sometimes referred to as the noble experiment, did not achieve its goals. It did the exact opposite by adding to the problems that it was intended to solve†(Thorton). It is also considered to be the thirteen years that damaged America. On January 16, 1920 one of the most disobeyed laws was put into effect. The 18th amendment, also known as Prohibition, was ineffective and caused more corruption in America with the rise of organized crime and the increase in alcohol consumption.      Prohibition had many different purposes; one was to reduce the consumption of alcohol by Americans. This was going to fail no matter what because if you are told not to do something only going to want to do it more. That is just human nature. It also focused on reducing crime, corruption, poverty, death rates, solve social problems, reduce the tax burden created by prisons and poorhouses, and improve health and hygiene in America (Thorton). Not only did it not accomplish this but it did the exact opposite. And lastly it focused to improve the economy and the quality of life.      Theoretically Prohibition was feasible, but in reality it had too many flaws. For one it was unenforceable. This is defiantly the biggest problem. What good is law if you can not enforce it? Fiorella H. LaGuardia was a prominent New York City politician who served several terms in the House of Representatives. He said, â€Å"It is impossible to tell whether Prohibition is a good thing or a bad thing. It has never been enforced in this country.†Even he was a realist that could see that this experiment was going to fail.      Prohibition was not a new concept for Americans in the 1920’s. In fact, it was part of society since the 1600’s. The feminist movement originated early in the 1800's. Until the 1870's, however, feminine involvement in the temperance effort was largely peripheral. The Women's Crusade of 1873 and the organization of the Women's Christian Temperance Union in 1874 marked the formal... ...ed 1.     Behr, Edward. Prohibition: Thirteen Years That Changed America. New York:      Arcade Publishing, 1996. 2.     Bowen, Ezra, Ed. This Fabulous Century: Vol. 6. New York: Time Life Books,      1969 3. Dostoevsky, Fyodor. Crime and Punishment. Trans. Constance Garnett.           New York: Bantam, 1981. 4. McGrew, Lang. â€Å"History of Alcohol Prohibition.†Online. 13 April 2004.                http://www.druglibrary.org./schaffer/LIBRARY/studies/nc/nc2a.htm. 5. McWilliams, Peter. â€Å"Prohibition: A Lesson In The Futility (and danger) Of                Prohibition.†Online. 13 April 2004. http://www.mcwilliams.                     com/books/aint/402.htm 6. Thorton, Mark. â€Å"Policy Analysis: Alcohol Prohibition Was A Failure.†Online. 17 July 1991. http://www.cato.org/pubs/pas/pa-157.html Prohibition Essay example -- essays research papers                                    English III Honors P. 1 Mrs. Robinson 4 May 2004 â€Å"Prohibition: The Noble Experiment†     â€Å"Prohibition, sometimes referred to as the noble experiment, did not achieve its goals. It did the exact opposite by adding to the problems that it was intended to solve†(Thorton). It is also considered to be the thirteen years that damaged America. On January 16, 1920 one of the most disobeyed laws was put into effect. The 18th amendment, also known as Prohibition, was ineffective and caused more corruption in America with the rise of organized crime and the increase in alcohol consumption.      Prohibition had many different purposes; one was to reduce the consumption of alcohol by Americans. This was going to fail no matter what because if you are told not to do something only going to want to do it more. That is just human nature. It also focused on reducing crime, corruption, poverty, death rates, solve social problems, reduce the tax burden created by prisons and poorhouses, and improve health and hygiene in America (Thorton). Not only did it not accomplish this but it did the exact opposite. And lastly it focused to improve the economy and the quality of life.      Theoretically Prohibition was feasible, but in reality it had too many flaws. For one it was unenforceable. This is defiantly the biggest problem. What good is law if you can not enforce it? Fiorella H. LaGuardia was a prominent New York City politician who served several terms in the House of Representatives. He said, â€Å"It is impossible to tell whether Prohibition is a good thing or a bad thing. It has never been enforced in this country.†Even he was a realist that could see that this experiment was going to fail.      Prohibition was not a new concept for Americans in the 1920’s. In fact, it was part of society since the 1600’s. The feminist movement originated early in the 1800's. Until the 1870's, however, feminine involvement in the temperance effort was largely peripheral. The Women's Crusade of 1873 and the organization of the Women's Christian Temperance Union in 1874 marked the formal... ...ed 1.     Behr, Edward. Prohibition: Thirteen Years That Changed America. New York:      Arcade Publishing, 1996. 2.     Bowen, Ezra, Ed. This Fabulous Century: Vol. 6. New York: Time Life Books,      1969 3. Dostoevsky, Fyodor. Crime and Punishment. Trans. Constance Garnett.           New York: Bantam, 1981. 4. McGrew, Lang. â€Å"History of Alcohol Prohibition.†Online. 13 April 2004.                http://www.druglibrary.org./schaffer/LIBRARY/studies/nc/nc2a.htm. 5. McWilliams, Peter. â€Å"Prohibition: A Lesson In The Futility (and danger) Of                Prohibition.†Online. 13 April 2004. http://www.mcwilliams.                     com/books/aint/402.htm 6. Thorton, Mark. â€Å"Policy Analysis: Alcohol Prohibition Was A Failure.†Online. 17 July 1991. http://www.cato.org/pubs/pas/pa-157.html
Monday, November 11, 2019
Deviance And The Factors That Influence Deviant Conduct
â€Å"Deviance is a wide-ranging term used by sociologists to refer to behavior that varies, in some way, from a social norm†(C. Livesey). Based on this definition, we can clearly draw out that deviance would mean a behavior that comes in the form of rule-breaking.Deviance is the recognized violation of cultural norms (geocites. com). Deviance therefore encompasses breaking of rules that are maybe criminal, social, formal and informal rules that have already been established in a certain locality or in a given situation.Thus, deviance is determined and measured against established standards. Such standards are therefore the point of reference for the evaluation of conduct or behavior. When it conforms, then it necessarily means it is not deviant. Otherwise, such is considered deviant.For example, the used of alcoholic drinks is not generally prohibited by law and thus by the basis of law is not deviant. As a social norm, some societies, especially those that are strict to rel igious norms, drinking alcohol is undesirable and is deviant.As a social norm, wearing of improper attire in certain occasions is deviant but under the law, such behavior is not at all deviant because there no law or rule that governs such conduct. Therefore, we can say that deviance is dependent on the established norms and laws in a certain society. Deviance encompasses a wide range of other acts of nonconformity, from variations in hair styles to murder.TYPES OF DEVIANCESocietal Deviance includes those conduct or behaviors that do not conform to the categories or standards that are generally accepted by a certain society.For example, to exhibit dirty finger to your teacher is socially unacceptable, and thus is socially deviant. The judge of one’s conduct is therefore the people in general and they based their judgment on what are the established social norms that they used to live with. Situational Deviance, as compared to societal deviance is said to be more localized, th at is, determining whether an act in deviant or not depends on a single situation. For example, in cases of cops and soldiers on field or in a battle situation are faced with situational deviance.These people need, by demand of duty, to kill their enemies. Killing is by religious and criminal norms not allowed, and therefore deviant. Criminal Deviance is by simple definition a deviance from juridically established norms. When we say, juridical, it has something to do with laws and legality.Any act that deviates or does not conform to and violates established laws are criminally deviant. For example, to be impulsive is not criminally deviant but impulsiveness that lead to inflicting physical injury to others or that of murder is criminally deviant because it violates established laws.Psycho-pathological Deviance implies a shifting from normality (S. Di Nuovo). Abnormal modes of behavior are not crimes but require sanctions as compulsory psychiatric treatments. Antisocial personality disorder which includes inability to conform to legal or social rules, dishonest behavior, being impulsive and aggressive and irresponsibility are deviant conducts that are considered psycho-pathological. Note that these deviant behaviors do not necessarily criminally deviant but these deviant conducts may lead to criminal conduct such as being impulsive may lead to fighting then to murder.Primary Deviance relating to activity that is initially defined as deviant (Edwin Lamert) Secondary Deviance corresponds to a person who accepts the label of deviant. Secondary deviance according to Erving Goffman begins when a person acquires a stigma. Stigma, according to Goffman, is a powerfully negative label that radically changes a person's self-concept and social identity.FACTORS THAT INFLUENCE DEVIANT BEHAVIORS BIOLOGICAL FACTORSGenetics has found out that there is somehow a biological factor that influences an individual’s deviant behavior.The connection between a specific pattern of chromosomes has been shown to be related to deviant behavior; however, there are still not enough studies that will prove that this statement is true. But there are disorders in children that directly influence a deviant behavior.Attention Deficit Hyperactivity Disorder is a very strong indicator for future conduct disorders. Vaxa. com has provided a medical definition of ADHD as a â€Å"family of related chronic neurobiological disorders that interfere with an individual's capacity to regulate activity level and contributes to impulsivity, inattention and distractibility.†It is specifically a dysfunction of the Central Nervous System (CNS), most specifically the Reticular Activating System, which results in difficulties of maintaining attention and concentration, learning and memory, as well as involving an inability to process and sort out incoming information or stimulus from both an individual's inner (subjective) and outer (objective) worlds.This disorder therefore r esults to the child’s misbehavior such as being hyperactive and impulsive, which are behaviors that are far different from how he is suppose to act and apart from what is considered to be normal, and thus considered deviant.Another disorder called Oppositional Defiant Disorder medically defined as â€Å"a pattern of negativistic (skepticism), uncooperative, defiant, disobedient, and hostile behavior toward authority figures that continues for a minimum of 6 months†(axa. com). Deviant behaviors exhibited by individuals with this disorder include willful disobedience, defying instructions and requests and arguing with adults.PSYCHOLOGICAL FACTORSPsychological explanations of deviance concentrate on individual abnormalities involving personality. However, subsequent studies found flaws on the psychological correlation of deviant behavior.Geocites. com enumerated three basic reasons why psychological factors should be ignored. First, most serious crime is committed by peo ple who are psychologically normal. Second, cross-cultural differences in what is deemed normal and abnormal tend to be ignored. And third, the fact that people with similar psychological qualities are not equally as likely to be labeled deviant is not considered.SOCIAL FACTORSAs has been stated earlier, deviance does not necessarily be criminal deviance because there are established social norms that measure an individual’s behavior as deviant or non-deviant.It is therefore but fair to conclude that both conformity and deviance are defined by society. The degree of deviance is determined by the society according to socially accepted behaviors existing in a certain society. The society therefore somehow dictates how an individual should behave.For example, in a religious community, smoking and drinking alcohol are deviant acts as these directly opposed by, in example, the Christian religion. So an individual who mingles with the Christian community will try to behave in confo rmity with the existing norm.On the other hand, communities which view smoking and alcohol drinking as an indicator of social status, as with the elites, consider these behaviors as non-deviant, and thus are normal actions.CIVIL DISOBEDIENCE AND CRIMINAL DEVIANCECivil disobedience is a form of protest in which protestors deliberately violate a law (P. Suber). Originally, the main purpose of civil disobedience is to appeal to the public about certain issues through protests or public demonstrations. On most occasions, issues that drives civil disobedience concerns political and moral issues.For example, laws that legalize euthanasia and death penalty have brought about many protests and public demonstrations. In such instances, participants usually violate traffic rules and trespassing.Their violations therefore are covered by civil laws. On the other hand, criminal deviance is covered by criminal laws. Murder and the use of prohibited drugs are criminal violations and therefore are criminal deviance. Although both deviance and violations are punishable, they are distinguished as to what laws cover such deviance.Deviant behaviors are measured and defined by established rules in a certain community, whether they be formal or informal rules. These behaviors are influenced by biological, psychological and social factors to certain degrees.Deviance does not necessarily violates legally or juridically established rules leading to the conclusion that criminal deviance is inherently behavioral deviance but not all deviant behaviors are criminal deviance. Civil disobedience and criminal deviance are distinguished by the laws that govern such violations.
Friday, November 8, 2019
Europe Essays - Development Studies, Food And Drink, Modernity
Europe Essays - Development Studies, Food And Drink, Modernity Europe After 1500 there were many signs that a new age of world history was beginning, for example the discovery of America and the first European enterprises in Asia. This new age was dominated by the astonishing success of one civilization among many, that of Europe. There was more and more continuous interconnection between events in all countries, but it is to be explained by European efforts. Europeans eventually became masters of the globe and they used their mastery to make the world one. That resulted in a unity of world history that can be detected until today. Politics, empire-building, and military expansion were only a tiny part of what was going on. Besides the economic integration of the globe there was a much more important process going on: The spreading of assumptions and ideas. The result was to be One World. The age of independent civilizations has come to a close. The history of the centuries since 1500 can be described as a series of wars and violent struggles. Obviousl y men in different countries did not like another much more than their predecessors did. However, they were much more alike than their ancestors were, which was an outcome of what we now call modernization. One could also say that the world was Europeanized, for modernization was a matter of ideas and techniques which have an European origin. It was with the modernization of Europe that the unification of world history began. A great change in Europe was the starting-point of modern history. There was a continuing economic predominance of agriculture. Agricultural progress increasingly took two main forms: Orientation towards the market, and technical innovation. They were interconnected. A large population in the neighborhood meant a market and therefore an incentive. Even in the fifteenth century the inhabitants of so called low countries were already leaders in the techniques of intensive cultivation. Better drainage opened the way to better pasture and to a larger animal populat ion. Agricultural improvement favored the reorganization of land in bigger farms, the reduction of the number of small holders, the employment of wage labor, and high capital investment in buildings, drainage and machinery. In the late sixteenth century one response to the pressure of expanding population upon slowly growing
Wednesday, November 6, 2019
Lost in the barrens journal 1 essays
Lost in the barrens journal 1 essays While reading the beginning of the Lost In The Barrens and getting to know major characters of the story, I have pointed out characteristics for each one of them. The relationship between two boys, Jamie and Awasin, was very much like it would be between a puppy and a mother dog. Jamie wanted to be in adventures ever since he left Toronto. Up in North Manitoba Jamie met his friend Awasin who was a native Indian with great knowledge about the survival in the wilderness. Jamie is the kind of person who will not be satisfied until something is done or something that he wants to do is accomplished. Awasin was responsible for Jamie during that summer and because of Jamies curiosity and impatience they had to struggle through the wild and dangerous Northern Manitoba. This kind of relationship reminded me of many movies where two or more kids, teenagers, or adults are forced to go through hard time because of someone who is very curious. One of these movies is The Good Son where one child w as doing things that would make his friend try to stop them but make it look like he was doing them. As I read through deeper in the book the tension increased almost to the climax of the story. At that point in the book, the main conflicts were already shown to the reader. Man vs. Man and Man vs. Nature are the main conflicts in this novel. Jamie and Awasin were forced to kill animals for food, shelter, and clothes. Also the traveling from camp to camp was extremely dangerous, one time they lost their canoe and severely injured themselves. Their fear of the Eskimos grew larger as they traveled around the area where Eskimos would hunt and camp because for decades the Indians and Eskimos were fighting over the area where they settled. The great novel and an excellent movie Lord of the Flies have similar conflicts along the story. Grade four class was trapped on the island and without adul ...
Monday, November 4, 2019
Customer Service Essay Example | Topics and Well Written Essays - 250 words - 2
Customer Service - Essay Example Having being ranked position one by business week magazines on March 2, 2009 on customer satisfaction that saw its sales surge by 18%, amazon customer service representative has to manage personal stress. They have experience working under pressure in a high-volume processing conditions while maintaining standards of consistency in both quality and productivity. Being able to manage stress is essential here since it helps deliver tactics, strategies and techniques to handle personal stress and burnout. It aids while dealing with pressures, frustrations and stress associated with work thus reducing the likelihood of burnout. To relieve stress, the customer service representatives should; think positively b avoiding over analyzing what customers and coworkers say as this may distort their perception. Developing new skills through training and working on communication skills as well as confronting a difficult customer or situation is important. Learning relaxation styles that are; deep breathing, meditation, taking break and involvement in humor helps in relieving stress. What to accomplish based on experience is to check the credibility of the claim and bring to notice to the customer the terms and conditions under which the company operates. It would help the client see whether the crutches would be refunded, repaired or exchanged for new ones. On my opinion since the guarantee period was over, the customer should be pay for new crutches. Failure to keep the receipt should also prevent even the replacement of the crutches if it were to be
Saturday, November 2, 2019
Decriminalization or Legalization of Marijuana in Canada Essay
Decriminalization or Legalization of Marijuana in Canada - Essay Example When used in moderation marijuana is undeniably less detrimental compared to alcohol and tobacco (Joffe and Yancy 636). The detriment allied with other drugs to a user stems from its worldwide handiness, usage and acceptability in most countries. Therefore, regulating the consumption of a drug by decreasing its obtainability and use can minimize the effect associated with its abuse. There are various health effects associated with abusing drugs. According to research, most doctors agree that marijuana is less addictive than tobacco and alcohol. Therefore, the government should consider legalizing marijuana by get rid of the authorized ban connected with cannabis (Caulkins, Hawken, Kilmer and Kleiman 56). Efforts geared towards legalizing marijuana should not only center on adults but also pay attention on its outcome to the youth. The legalization of marijuana will absolutely result to advertisements which could reassure teenagers to use the drug. Therefore, when considering authorization of marijuana, regulatory measures should be established to prevent promotion of the drug to adolescents. Decriminalization of marijuana in Canada might encourage the youth into abusing the drug since the consequences associated with its possession will be decreased (Joffe and Yancy 636). Canada’s legal framework is in line with the society’s values. Statistics confirm that a greater portion of youth use marijuana as compared to adults in Canada. Furthermore, approximately 600,000 Canadian citizens use marijuana (24% of this number are youths aged 12-17 years). Approximately 30,000 arrests are made yearly translating to $500 million in expenditure used by the government in enforcing drug laws. Leaders such as Stephen Harper who is the Canadian Prime Minister has been involved continuously in pushing reforms to intensify marijuana’s prescription since its criminalization is expensive (Raaflaub 334). The Canadian economy can be significantly
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